SETTING THE SAFETY STANDARD

Your Well-being and Security as Our Top Priority

INQUIRE

A proactive approach to safety-risk management is essential.

A deeply rooted vigilance for it is what raises standards. Our fundamental ethos for safety goes above and beyond FAA requirements — it’s enforced via formal processes, policies, proprietary data and empowered by impeccably trained experts to maintain a strict and structured safety environment. We provide the peace-of-mind you require for every time you fly. Here, safety and security are always essential traveling companions.

ARRANGE YOUR BRIEFING
Safety

OUR BADGES OF HONOR

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ARGUS PLATINUM RATING

Flexjet upholds a Platinum rating from ARGUS — the most prestigious and demanding aviation safety assessment organization in the U.S. Upheld by less than 6 percent of the nation’s private air travel providers, rigorous auditing to maintain a Platinum rating must occur every other year by ARGUS.

INDUSTRY AUDIT STANDARD
(IAS) CERTIFICATION

Flexjet was the first in the world to meet the increasingly stringent Industry Audit Standard (IAS) of the Air Charter Safety Foundation (ACSF) — perhaps the most rigorous standard for fractional operators — and is re-inspected every two years.

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FAA DIAMOND AWARD OF EXCELLENCE

Flexjet is the first and only private jet provider to have earned the Federal Aviation Administration’s (FAA) coveted Diamond Award of Excellence for 24 consecutive years — the FAA’s highest honor for maintenance training excellence — and is a testament to the constant commitment to excellence exhibited by our teams.

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IS-BAO STAGE 2 CERTIFIED

Flexjet is current IS-BAO Stage 2 compliant based upon a global, voluntary code of best practices centered around a Safety Management System. The International Standard for Business Aircraft Operations represents the global benchmark of safety excellence, and being IS-BAO registered reflects some of the highest safety standards worldwide.

OUR SAFETY ASSURANCE CYCLE

1.

You schedule your flight via our Flexjet mobile app or via a dedicated Owner Services Representative (OSR) who verifies any known passenger limitations. 

2.

Flight Coordinators assign your crew based on qualifications, duty and rest time

3.

Experienced and highly trained flight planners review the flight route and specific weather information along the route, as well as look for any restrictions that could cause delays

4.

FAA Licensed maintenance controllers / supervisors ensure the airworthiness of your specific aircraft

5.

Your Captain and first officer perform a safety briefing of your trip and subsequently perform a thorough pre-flight inspection prior to take off.

1.

Dedicated Flight Followers track the aircraft from takeoff to landing.

2.

Air Traffic Control Centers report your flight information directly to the Flexjet Global Command Center.

3.

Pilots are in constant communication with Flexjet Global Command Center and Air Traffic Control Centers across the country.

4.

All Pilots/Cabin Servers are trained with basic life-saving skills (CPR/AED) in case of an in-flight medical emergency.

5.

In a medical emergency, Flexjet has access to level 1 trauma services anywhere in the world.

1.

Your crew confirms with Flexjet Operations Control Center that your jet has safely landed at your destination.

2.

Your crew reports its time to accurately monitor duty and flight time.

3.

Your Captain performs a thorough post-flight safety inspection and flight debrief.

4.

Any abnormalities are immediately reported for maintenance assessment.

5.

The Flexjet Safety Cycle resumes in preparation for the next flight.

EXPERIENCE MATTERS.

TRAINING NEVER STOPS.

Among the most meticulously trained experts in aviation, Flexjet pilots exceed the highest levels of competency, professionalism, and expertise. Each is type-rated in their assigned aircraft and trained to perform safely in all terrains, environments, and situations.

All Flexjet pilots are Captain qualified, each holds an Airline Transport Pilot Certificate (ATP), and our Captains average over 10,000 hours of flight time. Our training curriculum includes three pilot training exercises each year, which is 300% greater than FAA requirements. First Officers are trained to Captain standards and undergo Recurrent Simulator Training and FAA Check-Rides every six months. No other fractional company measures up to these exceedingly high criteria.

AN INHERENTLY ENGRAINED APPROACH

To ensure adherence to our lofty expectations for well-being and security, Flexjet deploys a comprehensive
curriculum of programs and protocols that enhance an already robust approach to mission safety.

Though not an FAA requirement, Flexjet actively participates in a formal, top-down, bottom-up, organization-wide approach to managing safety risk and assuring the effectiveness of safety risk controls. This includes systematic procedures, practices and policies for safety risk management. Our advanced SMS provides an additional layer of protection for our aircraft owners, pilots, crews and ground personnel.

The program is based on the honor-system concept that the open, forthright sharing of apparent violations which have been discovered by Flexjet — voluntarily disclosed to the FAA and corrected in a manner acceptable to the FAA — fosters and promotes safe operational practices. By complying, Flexjet in turn forgoes any civil penalties by the FAA, all the while bolstering safety best practices.

Enhances aviation safety through the prevention of accidents and incidents by encouraging voluntary reporting of safety issues and events that come to the attention of pilots and mechanics – even though they may be involved in an alleged violation. The goal is to detect problems and safety hazards in flight operations before those problems can cause an accident.

The program is regulated by the Transportation Security Administration (TSA) and requires operators of aircraft with a maximum certificated takeoff weight (MTOW) of more than 12,500 pounds to conduct criminal background checks on their flight crew members and restrict access to the flight deck.

Flexjet is approved to operate in and out of the Ronald Reagan Washington National Airport (KDCA), which is a high-security environment that resides between two No Fly Zones — the Pentagon and CIA headquarters. Flexjet is among the few providers with clearance to this restricted airspace. Furthermore, our pilots are included in the TSA’s Known Crew Member (KCM) Program, which features highly scrutinized background checks.

FAA approved aircraft inspection requirements for all aircraft in the fleet, not just those with more than nine passenger seats. This fleet wide approach to maintenance — an airline standard — ensures the highest levels of safety and reliability.

Flexjet utilizes leading edge technology and is the only major fractional aircraft operator to provide real-time Flight Data Monitoring Services across our fleet of aircraft. By having flight data downloaded wirelessly at the completion of each fight, our Safety Department is able to address any potential flight safety concerns immediately with our flight crews. This ability provides our company and aircraft owners peace of mind while ensuring the quality of their flight’s operation is being monitored via an enhanced Flight Data Monitoring Program.

Interface between our ASAP and ATC’s Air Traffic Safety Action Program (ATSAP) to share important safety information.

Flexjet constantly works with the FAA and the MITRE Corporation to promote the open exchange of safety information in efforts to continuously improve aviation safety. Our company plays a key role in providing safety analysis and data sharing collaboration with the FAA to improve aviation safety for the industry as a whole.

Our Chief Safety Officer coordinates routine simulated and tabletop exercises so as to constantly be prepared to manage potentially challenging situations. The mission of our ERP is to develop and maintain a comprehensive emergency response strategy that will provide the organization with the framework to prepare, respond and recover from any emergency event that affects our aircraft, employees and aircraft owners.

IN-FLIGHT

EMERGENCY ASSURANCE

Each Flexjet flight is supported by MedAire, which provides our aircraft owners access to level 1 trauma services all around the world, 365 days a year. With more than 80,000 approved facilities, you’re never far from help should a medical emergency arise. Furthermore, all Flexjet aircraft are enabled to receive in-flight assistance. Our large-cabin aircraft also carry advanced medical kits and Automated External Defibrillators (AED) onboard.

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PRIVATE HELICOPTER SAFETY

Incomparable performance, comfort and luxury come only second to providing the safest and most reliable experience possible. The well-being of all Flexjet aircraft owners and travelers is our absolute priority.

Safety

The Sikorsky S-76 private helicopter features dual-redundancy safety measures on all critical lift elements as well as two certified pilots. At Flexjet, we will not fly until all dual safety measures and checklists have been completed and confirmed.

All procedures, standards, and best practices come from decades of aviation expertise and first-hand knowledge that translate into ultimate peace of mind for you the Flexjet aircraft owner, your family, pets and associates.

Safety

The Flexjet Safety Board holds accredited audits and risk assessments above standard levels to reflect our ongoing adherence to the highest order of safety. Our commitment to your well-being begins well before you even step aboard a Flexjet private jet or private helicopter.

HELICOPTER SAFETY BADGES OF HONOR

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WYVERN WINGMAN

A regular review and validation of our Helicopter Division’s effective safety management system and excellence in managing safe helicopter maintenance and operations.

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ARGUS PLATINUM RATING

Just as with our fleet of private jets, our Helicopter Division upholds a Platinum rating from ARGUS — the most prestigious and demanding aviation safety assessment organization in the U.S.

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IS-BAO STAGE 2

An international validation of a robust and active Safety Management System (SMS) and ongoing affirmation of a programmatic commitment to safety.

SAFETY FEATURES OF THE SIKORSKY S-76

  • TWO S-76-CERTIFIED, IFR QUALIFIED PILOTS
  • 4-BLADE ROTOR SYSTEM FOR ENHANCED COMFORT AND SAFETY
  • TWIN-TURBINE ENGINE RELIABILITY
  • DUAL AUTOPILOT SYSTEMS
  • HONEYWELL FOUR-TUBE EFIS AND COLLINS PROLINE II AVIONICS SUITE
  • INTEGRATED INSTRUMENT DISPLAY SYSTEM (IIDS)
  • HONEYWELL GROUND PROXIMITY WARNING SYSTEM
  • HONEYWELL PRIMUS WEATHER RADAR
  • DUAL COMM/ NAV RADIOS
  • AUTOMATIC DIRECTION FINDER
  • BALDWIN SAFETY MANAGEMENT SYSTEM (SMS)
  • SKIDS CONTAINING INFLATABLE FLOAT CAPABILITY FOR OVERWATER LANDING
  • PREFLIGHT RISK ASSESSMENT PROGRAM — MISSION ANALYSIS
  • HAZARD REPORTING SYSTEM
  • CUSTOMIZED LANDING ZONE SURVEY

WHERE SAFETY IS THE STANDARD

CONTACT US SAFETY HANDBOOK PDF

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